Refund policy

Overview

Because chocolates and confectionery products are perishable food items, we generally cannot accept returns of food products.

Refunds, replacements, credits, damaged-order claims, cancellations, and other remedies are governed by our Refund Policy in effect at the time of purchase.

A customer's dislike of a flavor, texture, aroma, level of sweetness, spice level, or other subjective characteristic does not by itself mean that the product is defective or materially different from its description.

Reasonable handcrafted variations described in our Terms of Service are not defects.

Nothing in this policy limits any refund, replacement, warranty, or consumer-protection right that cannot legally be waived.

Damaged, Incorrect, Missing or Compromised Orders

If an order arrives damaged, incorrect, missing items, melted, or otherwise materially compromised, please notify us as soon as reasonably possible after delivery.

To allow us to evaluate a claim, we may reasonably request:

  • The order number

  • Photographs of the affected product

  • Photographs of the shipping carton

  • Photographs of the shipping label

  • Photographs of insulation or other packaging

  • Photographs showing the condition of the shipment when received

  • Other information reasonably necessary to investigate the claim

Please retain the affected product and packaging until the claim has been evaluated where reasonably possible.

Failure to retain the product or packaging or provide reasonably requested documentation may limit our ability to investigate the claim or provide a discretionary replacement, refund, or credit.

Depending on the circumstances and applicable policy, we may offer replacement, refund, store credit, or another appropriate remedy.

Nothing in this section limits rights or remedies that cannot legally be waived.

Order Changes and Cancellations

Because our products may be handmade, made in limited quantities, prepared for particular fulfillment dates, or produced specifically for customer orders, changes and cancellations are not guaranteed after an order has been placed.

If you need to request a change or cancellation, please contact us as soon as possible.

Once an order has entered production, preparation, packing, fulfillment, or shipping, we may be unable to modify or cancel it.

Custom, personalized, corporate, wholesale, event, collaboration, large-volume, and made-to-order purchases may be subject to separate cancellation terms.

Refunds for Cancelled Orders

If we cancel a paid order, we will refund the amount paid for the cancelled portion of the order.

If a material pricing error affects an order already submitted, we may contact you with the option to proceed at the correct price or cancel the affected item or order and issue the applicable refund.

Undeliverable Orders

Orders that are refused, unclaimed, undeliverable, returned to sender, or returned because of incorrect or incomplete customer-provided information may not be eligible for a refund of product or shipping charges where the perishable products cannot safely or reasonably be resold.

Warm-Weather Shipping and Melting

During warm weather or when shipping to warmer destinations, we may modify fulfillment schedules, use insulated packaging or cooling materials, require or select expedited shipping, temporarily suspend shipments, or delay fulfillment when reasonably necessary to protect product quality.

These precautions are intended to reduce the risk of temperature damage but cannot eliminate that risk.

Customers and gift recipients should monitor tracking information and make arrangements for prompt receipt of temperature-sensitive shipments.

Packages should not be left unnecessarily outdoors, in direct sunlight, in vehicles, parcel lockers, mailrooms, reception areas, or other warm environments.

Failure to retrieve a temperature-sensitive shipment within a reasonable period after confirmed delivery may affect eligibility for a discretionary refund, replacement, or credit relating to melting or temperature damage.

Any eligibility for refund, replacement, or credit is subject to our applicable policies and any rights available under applicable law.

Replacing or Crediting Affected Orders

We aim to ensure your satisfaction with every order.

Our standard practice is to offer replacement, store credit, or refund depending on the circumstances, policy terms, and product availability.

We may offer replacement of the affected product or order where:

  • Products arrive damaged, melted, or spoiled

  • Items are missing from an order

  • An incorrect product is delivered

  • The product is materially compromised or defective

Store credit may be offered where replacement is not available or as an alternative remedy.

Refunds will be issued in accordance with applicable policy terms.

How to Contact Us

To file a claim regarding a damaged, incorrect, missing, or compromised order, or for any questions about returns, refunds, or replacements, please contact us promptly:

Indya Chocolatier LLC
California, United States
Email: hello@indyachocolates.com
Website: https://www.indyachocolates.com/