Shipping policy

Overview

Available shipping methods, rates, schedules, estimated delivery windows, geographic restrictions, and other shipping information may be described at checkout and in this Shipping Policy.

Delivery dates and transit times are estimates unless we expressly guarantee otherwise in writing.

Circumstances outside our reasonable control may affect delivery, including carrier delays, weather, service interruptions, transportation disruptions, natural disasters, inaccessible delivery locations, and other events.

We are not responsible for carrier delays or other circumstances beyond our reasonable control except where otherwise required by law.

Order Processing and Fulfillment

Because our products are handcrafted and may be made in limited quantities or prepared for particular fulfillment dates, orders may require time to process, prepare, and pack before shipping.

Production times may vary depending on product availability, order complexity, current demand, and seasonal factors.

Customers should refer to individual product pages, order confirmations, and shipping notifications for fulfillment and processing information.

Shipping Methods and Rates

Shipping methods, estimated transit times, and rates will be displayed at checkout before an order is submitted.

Available methods may include:

Standard shipping
Expedited shipping
Overnight or express shipping (where available)

We reserve the right to modify or select shipping methods where reasonably necessary to protect product quality or fulfill the order in a timely manner.

Geographic Restrictions

We may limit shipping to particular geographic regions, states, or jurisdictions.

If shipping is not available to your location, you will be notified at checkout or when attempting to place an order.

We reserve the right to modify or restrict shipping destinations as reasonably necessary.

Delivery and Transfer of Responsibility

A shipment may be treated as delivered when the applicable carrier's tracking information records delivery to the address provided with the order, subject to applicable law and evidence to the contrary.

Because our products may be temperature-sensitive, the customer or recipient is responsible for making reasonable arrangements for prompt receipt and appropriate storage following delivery.

After confirmed delivery, responsibility for protecting the shipment from heat, sunlight, weather, theft, animals, unattended exposure, improper handling, or other environmental conditions transfers to the recipient to the maximum extent permitted by law.

Indya Chocolatier is not responsible for deterioration or loss resulting from unreasonable delays in retrieving a successfully delivered shipment.

If tracking indicates delivery but the package cannot be located, please contact the carrier and notify us promptly so that we can determine whether assistance is available.

Nothing in this section eliminates responsibility for a product that was defective or materially damaged before delivery where liability cannot legally be excluded.

Shipping Addresses, Rerouting and Undeliverable Orders

Customers are responsible for verifying the complete and accurate shipping address before submitting an order.

We cannot guarantee that an address can be changed after an order has been placed.

Once a shipment has been tendered to the carrier, requests to redirect, intercept, hold, or otherwise modify delivery are subject to carrier availability and may result in additional fees, delays, or changes in product condition.

Indya Chocolatier is not responsible for delays, failed deliveries, or additional costs resulting from an incorrect, incomplete, outdated, or inaccessible delivery address supplied by the customer.

Orders that are refused, unclaimed, undeliverable, returned to sender, or returned because of incorrect or incomplete customer-provided information may not be eligible for a refund of product or shipping charges where the perishable products cannot safely or reasonably be resold.

Nothing in this section limits rights that cannot legally be waived.

Warm-Weather Shipping

Chocolate is temperature-sensitive.

During warm weather or when shipping to warmer destinations, we may:

Modify fulfillment schedules
Use insulated packaging or cooling materials
Require or select expedited shipping
Temporarily suspend shipments
Delay fulfillment when reasonably necessary to protect product quality

These precautions are intended to reduce the risk of temperature damage but cannot eliminate that risk.

Customers and gift recipients should monitor tracking information and make arrangements for prompt receipt of temperature-sensitive shipments.

Packages should not be left unnecessarily outdoors, in direct sunlight, in vehicles, parcel lockers, mailrooms, reception areas, or other warm environments.

Failure to retrieve a temperature-sensitive shipment within a reasonable period after confirmed delivery may affect eligibility for a discretionary refund, replacement, or credit relating to melting or temperature damage.

Any eligibility for refund, replacement, or credit is subject to our applicable Refund Policy and any rights available under applicable law.

Local Pickup

Where local pickup is offered, customers are responsible for collecting orders during the designated pickup period and following the pickup instructions provided.

Temperature-sensitive products should be transported appropriately and should not be left in warm vehicles or other unsuitable environments.

Upon collection, responsibility for appropriate transportation, handling, and storage transfers to the customer to the maximum extent permitted by law.

Orders not collected within the designated pickup period may be subject to the terms stated in our Refund or Pickup Policy.

Shipping Notifications and Tracking

Once an order has shipped, we will provide tracking information where available.

Customers and recipients should monitor tracking information to anticipate delivery and make arrangements for prompt receipt.

We are not responsible for failure to receive or monitor shipping notifications due to spam filters, incorrect email addresses, or other delivery issues beyond our reasonable control.

International Shipping

If international shipping is offered, customers are responsible for any applicable customs duties, taxes, import fees, or other charges.

We are not responsible for delays caused by customs processing, inspections, or clearance procedures.

Customers are responsible for complying with applicable import laws and restrictions in their jurisdiction.

Damaged, Incorrect, Missing or Compromised Orders

If an order arrives damaged, incorrect, missing items, melted, or otherwise materially compromised, please refer to our Return and Refund Policy for instructions on how to file a claim.